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Create a manager account with your business details.
Help centre
Answers, without the runaround.
Set up Frecall, invite your agents, and start answering customers with a clear step-by-step guide.
Get started
Your first call room in four steps.
Create a room
Name the room customers will join and set its availability.
Add agents
Add each agent and share the secure agent link with them.
Share your link
Give customers the caller link wherever they already find you.
No. Customers open your caller link in a supported mobile or desktop browser and allow microphone access when prompted.
A basic call centre can be ready in about 60 seconds: create an account, open a room, add agents, and share the customer link.
Frecall does not charge the customer for the call. The business pays for connected call time through its Frecall balance. The customer's mobile network or internet provider may still charge for data.
Yes. Add agents to a room and each agent can see the queue and answer available callers from the agent workspace.
The manager workspace provides call history, call timing, outcomes, ratings, and recordings when a recording is available.
Frecall displays network indicators to help callers and agents understand connection quality. Moving to a stronger Wi-Fi or mobile-data signal can improve the call.
Yes. The caller experience is designed mobile-first, and the agent workspace adapts to narrow screens when a phone must be used.
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